Cancellation and Refund Policy

1. Introduction

At Hyper Automata Inc., we strive to provide a transparent and straightforward billing experience. This policy outlines your rights and obligations regarding the cancellation of your subscription and our policy on refunds.

By purchasing a subscription to the Liftigo SaaS platform, you agree to this policy.

2. Subscription Cancellation

2.1 How to Cancel

You have the right to cancel your subscription at any time. You do not need to contact support to cancel. You can manage your subscription directly within the application:

1. Log in to your Liftigo Dashboard.
2. Navigate to Billing & Usage from the sidebar.
3. In the Billing tab, click "Manage Subscription" to open the secure Billing Portal.
4. Select "Cancel Plan".

2.2 Effect of Cancellation

If you cancel your subscription, your access to the Service will continue until the end of your current billing period (Month or Year).

Example: If you pay for a monthly plan on January 1st and cancel on January 15th, you will retain full access until January 31st. Your account will not renew on February 1st.

2.3 Data After Cancellation

Upon the expiration of your subscription, your account will enter a "Frozen" state.

• Grace Period: We retain your data (Chat History, Uploaded Manuals, Settings) for 90 days to allow for easy reactivation.
• Deletion: After 90 days of inactivity, Hyper Automata Inc. reserves the right to permanently delete your data to maintain system hygiene.

3. Refund Policy

3.1 No Refunds on Subscriptions

Hyper Automata Inc. maintains a strict "No Refund" policy.

Because our Service is a digital software product with significant server-side costs (AI processing, Vector Storage, Hosting), we do not provide refunds for:

• Partial months or unused time.
• Accidental auto-renewals (if you forgot to cancel before the renewal date).
• Change of mind.

3.2 Annual Plans

If you subscribe to an Annual Plan and cancel mid-year, you will not receive a refund for the remaining months. You will retain access to the Service until the 12-month period expires.

3.3 Exceptions (Technical Errors)

We will issue a full refund only in the event of a proven technical billing error caused by our system, such as:

• Being charged double for the same billing cycle.
• Being charged after a cancellation was successfully confirmed in the system.

If you believe a technical error has occurred, please contact support@liftigo.com within 7 days of the charge.

4. Upgrades and Downgrades

• Upgrades: If you upgrade to a higher tier plan, the change is immediate. You will be charged a prorated amount for the difference in price for the remainder of the cycle.
• Downgrades: If you downgrade to a lower tier plan, the change will take effect at the start of the next billing cycle. You will not receive a refund for the price difference of the current cycle.

5. Seat-Based Subscriptions

5.1 Purchased Seats

Your organization purchases seats on a per-plan basis (Essential, Professional, or Ultimate). Each seat is a recurring subscription that renews with your billing cycle. Seats are non-refundable once purchased, even if they remain unassigned to a team member.

5.2 Effect of Cancellation on Team Members

If the organization administrator cancels seat subscriptions, all team members occupying those seats will retain access until the end of the current billing period. After the billing period ends, affected team members will lose access to the Service. The administrator is responsible for communicating any cancellation to their team.

5.3 Reducing Seats

You can reduce the number of seats via the Billing Portal. The reduction takes effect at the end of the current billing cycle. No refunds or credits are provided for the remaining period. Before reducing seats, ensure you have revoked access for the appropriate team members — the system will not automatically remove members if seats are reduced.

6. Knowledge Base Subscription

The Knowledge Base add-on is a separate subscription that increases your organization's document upload limit. It is billed independently from your seat subscriptions.

• Cancellation: You may cancel the Knowledge Base subscription at any time via the Billing Portal. Your increased document limit will remain active until the end of the current billing period.
• After Expiry: When the Knowledge Base subscription expires, your document limit will revert to the default allocation. If you have more documents uploaded than the default limit allows, existing documents will remain accessible but you will not be able to upload new documents until you are under the limit or resubscribe.
• No Refunds: Knowledge Base subscriptions follow the same no-refund policy as seat subscriptions (Section 3).

7. Chargebacks and Disputes

We encourage you to contact our support team before initiating a chargeback with your bank. Hyper Automata Inc. reserves the right to immediately suspend or terminate any account that initiates a dispute or chargeback. We submit evidence of your usage logs and agreement to these Terms to payment processors to resolve disputes.

8. Contact Us

If you have trouble canceling your account via the Settings page, please contact us immediately so we can assist you before your next renewal date.